Our Refund Policy

The products available for purchase on our website are downloadable, fully-functional, and try-before-you-buy. We provide a 30 day free trial period to let you fully evaluate our products before you make a purchase decision.

Please use the trial period to make sure that the software meets your needs before purchasing a license. Our software is fully-functional during the trial period. The only limitations of the trial version are that the trial version records watermarks on videos and the length of the recordings will be limited to 5 minutes. None of our software requires registration to enable its primary functionality.

If you purchase one of our products, after your payment has cleared you will receive an email with the licence key to activate the software. Once this information is emailed to you, no refunds will be given. We have this policy since it would be impossible for you to return your registered version of our software.

During your trial period, our support staff are available to assist in installation and configuration via email. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase.

In rare instances and only within 30 days of purchase, if due to technical reasons the software will not function, we may, at our discretion, issue a refund minus our order processing and banking fees (up to 25% of the purchase price). In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, license key, number of licenses purchased, etc.).

Acceptance of this Refund Policy

It is your responsibility to familiarise yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.


BSR Screen Recorder and Movie Lab

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