Troubleshooting / FAQ

Video

Audio

Performance, File Size, Quality

Upgrade To New Version

Miscellaneous (License key, trial version, watermarks etc.)

 

 

Which codec should I use for better video quality?

For better video quality you can use Xvid video codec. If it is not installed on your computer, you can download it from its website : http://www.xvid.org/Downloads.15.0.html

Then when you restart BSR, it will automatically select Xvid as the recording video codec. You can also manually select it from Options->Video tab->Video Compression.

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Does this product record video from a video media player while playing on my PC?

BSR Screen Recorder can record anything you see on your screen. Please try the trial version before you purchase :

You can download and install the trial version of BSR from the following link :

http://www.bsrsoft.com/downloadbsr.asp

 

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Texts are not sharp enough, they seem blurry :

You should try to change the compression you're using for recording from Options->Video tab->Video Compression settings. For instance, the default video codec does not provide a clear display of texts in full screen mode. You can try to record with DivX or XviD codecs.

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What is the maximum time that I can record a video withBSR Screen Recorder? Can it record up to 8 hours non-stop?

The only criteria for the limit of a recording is your harddisk capacity. While recording, when the file exceeds a specific size (1.9 GB by default) , BSR Screen Recorder saves the file and automatically switches to a new file.

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Video Recording (or snapshot feature) does not provide sharp (or smooth) captures :

In the 'Other Settings' you will see the draw mode options for video and picture captures. 'Smooth' will record with 'blurring' on them, 'Sharp' will produce sharp pictures/video displays.

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SWF file plays fine to a point and then the screen goes completely red

Red playback shows that Flash Media Player consumes too much memory to play the swf. This is related to the Flash Media Player's memory handling. Reducing the “Playback Rate” will help Flash Player to consume less memory.  For reducing the Playback Rate, click Advanced button in the SWF convertor and reduce Playback Rate value.

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Why the recording video is blank (black screen)? I can not record video from a media player, DVD etc.

Screen recorder applications cannot record overlaid video from the screen unless you do some settings. Some videos like DVD videos are overlaid on screen by the media players which prevents screen capturing.

On Windows Vista & Windows 7 :

- Right click to your desktop (on the wallpaper)

- Click Personalize

- Click Display Settings

- Click Advanced Settings button

- Click Troubleshoot tab

- Click Change Settings button

- Turn off the hardware acceleration (if the option is disabled, it means that your graphic card's manufacturer doesn't allow to change this setting. In this case you should either contact the graphic card's manufacturer or you should try to turn off the video overlay from the media player's settings as described below: )

You may also need to turn off the hardware acceleration/video overlay from the media player's settings. Or you can try to play the video with another media player for recording from screen.

You can turn off the video overlay in Windows Media Player by doing the following :

1. On Windows Media Player, to open the popupmenu, click “Now Playing” on the top, or right-click to the blank area (black bar) below, just near to the play button section. Or right-click to the blank bar above (the menu area).

2. In the Tools menu, click Options , and then click the Performance tab.

3. Uncheck Turn On DirectX Video Acceleration for WMV files option. (Or, if the Advanced button exists, click the Advanced button. In the Video Acceleration area, clear the Use overlays check box. )

4. Restart Windows Media Player and try to record again.

If the video acceleration cannot be deactivated then you should use another media player which doesn't use video acceleration to play the video you will record.

On Windows XP :

Check 'Disable Video Acceleration When Recording' option in Options->Video tab. This will provide BSR to disable and enable hardware acceleration of the system (except on Windows Vista or Windows 7, for Vista/7 see below) automatically and should prevent blank recording. But, if still you get blank video , then, you should also turn off the hardware acceleration/video overlay from the media player's settings. Or you should try to play the video with another player for recording from the screen.

You can turn off the video overlay in Windows Media Player by doing the following :

1. On Windows Media Player, to open the popupmenu, click “Now Playing” on the top, or right-click to the blank area (black bar) below, just near to the play button section. Or right-click to the blank bar above (the menu area).

2. In the Tools menu, click Options , and then click the Performance tab.

3. Uncheck Turn On DirectX Video Acceleration for WMV files option. (Or, if the Advanced button exists, click the Advanced button. In the Video Acceleration area, clear the Use overlays check box. )

4. Restart Windows Media Player and try to record again.

If the video acceleration cannot be deactivated then you should use another media player which doesn't use video acceleration to play the video you will record.

 

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Can the recorded video be saved in a wide screen format?

BSR Screen Recorder can produce recorded video in any video dimension in its Movie Lab.

After you record the video, you should open it in the BSR Movie Lab, click Produce Video in the File menu and specify the dimensions of the video in pixels.

For wide screen the ratio of the video is important. The ratio should be 16:9 such as 800 x 450 pixels, 400 x 225 pixels.

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How can I delete a section of a video?

You can either do this in Movie Studio->Extract. ( You can open the Movie Studio by clicking the Studio button on the main interface.) Here, you can select the part of the video you want to delete.

Or, you can do it in Movie Lab by adding JumpTo object any where on the video. The video will skip the frames you added JumpTo objects.

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How can I blank over a certain part of the screen video (for example to keep an account number confidential)?

Open the video in the Movie Lab and then add any object (such as blur effect, mosaic effect, over the part of the video (such as the account number) you want to blank over. You can follow the steps below :

- Click Movie Lab option in the Editors menu to open the Movie Lab (AVI editor)
- Click New Project in the Files menu and open the video file you recorded
- Go to the frame where you want to add the blank over
- Click Add Effect button in the toolbox (or in the Edit menu)
- Click Blur. This will add a blur object into the video which will apply to whole frame by default
- In the Properties window which is located at the right of the screen, change ApplyTo to "Internal (Highlight)". Now the effect will be applied only to the selected part of the frame
- A small rectangle appears on the left-top part of the video. Move and resize it to the place where you want to blur on the video
- The blur effect cannot be seen in runtime. Click Preview Video in the View menu (or press F11 key) to preview the blur effect applied on the video
- You can increase the density of the blur in the Properties window
- Finally you should set the duration of the blur effect in the grid window on top of screen which is represented by the green bar. You can resize that bar to change the duration. You can also set the duration of an object in the OBJECT DURATION part which is located at the right-bottom of the screen.

You can add more than one blur effect into the video.

You can also use other effects (such as mosaic effect or a text object) to blank over a part of a video.

Finally you should click the Produce Video option in the File menu to create the video.

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I cannot record audio from Speakers (what I hear from the speakers) into my video :

First of all, you should check if the sound card on your computer supports recording audio of what you hear from the speakers.

A) To find out if your sound card supports recording from the speakers ("what you hear") :

1) If you have Windows Vista or Windows 7 :

- Click Options (Configure) button on the main interface of BSR

- Click Audio tab

- Click Settings For Recording Audio From Speakers button

- It will direct you to find out if the sound card on your computer is capable of recording audio from speakers and then how to activate recording audio from speakers.

I've followed the instructions but still can not record audio of what is heard from the speakers :

http://www.bsrsoft.com/troubleshooting.asp#AudioVista2

2) For other Windows OS including Windows XP :

From the main interface of BSR;

- Click Configure

- Click the Audio Tab

- Check if the “Speakers” option is listed under “ Record Audio From ” list.

If the Speakers option (or one of “Stereo mix”, “mono mix” , “Wave-Out” , “What U Hear” or something similar ) is not listed, the following link to our related part of troubleshooting web page will help :

http://www.bsrsoft.com/troubleshooting.asp#SpeakersGrayedOut

 

B) If you've found that your sound card has an input line for recording from the speakers, but it is still not recording, it means that you either didn't activate the right input channel or the recording volume levels are too low. For help you should read related parts of our troubleshooting web page :

1) For Windows Vista/Windows 7 :

http://www.bsrsoft.com/troubleshooting.asp#AudioInVista

2) For other Windows OS including Windows XP :

http://www.bsrsoft.com/troubleshooting.asp#SoundMuted

C) If you've found that your sound card doesn't have such an input line for recording from the speakers :

http://www.bsrsoft.com/troubleshooting.asp#AudioVista2

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Audio Settings on Windows Vista/Windows 7 (How can I record audio from speakers on Windows Vista/Windows 7? How can I set audio source and recording sound levels?):

- Click Configure button on the main interface of BSR

- Click Audio tab

- Click Settings For Recording Audio From Speakers button

- It will direct you to find out if the sound card on your computer is capable of recording audio from speakers and then how to activate recording audio from speakers.

Steps are also explained below :

a. Enabling Sound Recording From Speakers on Windows Vista/Windows 7:

In order to be able to record from speakers you should first activate it from Windows' settings which is deactivated by default on Windows Vista and Windows 7:

1. Right-click on the microphone icon on the main panel and click to 'Audio Source Settings in Windows VISTA/Windows 7 '. Sound control panel of Windows will open.

2. In the Recording tab, you will see your devices enabled for audio recording. Right-click anywhere on any device or in the white blank area. Click on Show Disabled Devices in the popup menu.

3. If your sound card supports, 'Stereo Mix' , 'Mono Mix', 'Wave-Out', 'What U Hear', or something similar will appear. Right-click on that device and click Enable.

4. Now select the device you enabled or another one which you want to use for your audio recording and click Set Default.

b. Setting Audio Source and Recording Sound Levels on Windows Vista/Windows 7:

1. Right-click on the microphone icon on the main panel and click to 'Audio Source Settings in Windows VISTA'. Sound control panel of Windows will open.

2. In the Recording tab, select the device which you want to use for your audio recording and click Set Default

3. Double click on the device or click on 'Properties'. Click on 'Levels' tabs for setting the recording volume level of the device. After setting the volume click OK. If the green input level meter rises while the sound produced in the device you should be able to record audio from that device.

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I've followed the instructions but still can not record audio of what is heard from the speakers.

BSR can record audio only from the sources that the sound card supports. If your sound card doesn't have an input line for recording audio from the speakers, BSR cannot record audio from the Speakers. Usually the input audio line which provides recording from the Speakers is named as “Stereo mix” or “mono mix” or “Wave-Out” or “What U Hear” or something similar. If one of these lines doesn't exist in the list as explained above, it means that your sound card doesn't have an input line for recording sound from the speakers.

Solution 1:

You can try connecting a cable (3.5 mm audio cable with a male plug at each end) from the “ line-out ” (or audio out or headphone) port of the computer to the " line-in ", and choose the “ line-in ” as the recording source in BSR. Or if a " line-in " port doesn't exit, you can also connect the cable from the " line-out " (or audio out or headphone) port to the " microphone " port and choose " microphone " as the recording source.

CLICK HERE FOR ILLUSTRATIONS

If you connect the cable to headphone port, you may not be able to hear the compter sound. To solve this, you can connect a 3.5mm splitter to the headphones port to be able to connect both the cable and a headphone.

3.5 mm audio cable - male plug at each end
3.5 mm splitter

Solution 2:

You should either install another sound card which supports that feature on your computer or use BSR on another computer which has a capable sound card.

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It doesn't record audio or the sound comes in very muted. It can hardly be heard.

You should check the recording (not playback) volumes by doing the following :

- Click the “ Configure ” button on the main interface of BSR

- Click the “ Audio ” tab

- Click to the ' Recording Volumes ' button and increase the volumes of each device.

- Close the volume setup window.

- Click “ Record Audio From ” list box and select the audio source you want to record from such as microphone, line-in, CD, speakers etc.

- Activate “ Record Audio ” option. And now you can record with BSR. Check if your computer receives audio signal from the audio source (such as the microphone). It will not record audio if the selected device can not transmit audio signals to your computer.

If still not recording audio and you're sure that the recording volume is turned on, then :

- Click the “ Configure ” button on the main interface of BSR

- Click the “ Audio” tab

- Check “ Amplify Recording Volume” option

- Try to record again.

 

If still not recording audio and you're sure that the settings are normal, then (Only on Windows XP) :

- Click the “ Configure ” button on the main interface of BSR

- Click the “ Options ” tab

- Click “ Other Settings ” button

- Enable “ Reverse mixer audio lines ” option in the Audio Settings group.

- Try to record again.

You can also do these audio source selection settings manually from Windows' Settings : (Only on Windows XP. For Windows Vista/Windows 7 click here)

- Open Volume Control of Windows (This can be done by double click on Speakers icon in the system tray (where the computer time is displayed))

- Click Options in the menu and Properties, select Recording option. Select all volume controls in the list and click Ok.

- Now you can select the audio source (such as microphone) and set its volume

- Activate audio recording by left-clicking on the Microphone icon on BSR main panel. And now you can record with BSR.

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When recording webcam sessions, is it possible to capture audio both from microphone and speakers at the same time?

BSR Screen Recorder (BSR) uses the sound card input lines to record audio. For recording the audio from the speakers (‘What you hear'), BSR sets the input channel of the sound card to ‘ Speakers '. However, at the same time, the webcam chat software needs to change the input line of the sound card to ‘ Microphone ' in order to be able to transmit your voice to the other party. Therefore, since the webcam chat software changes the audio source input line of the sound card to ‘Microphone', BSR will only be able to record sound from your microphone during the video conversation.

Click here for recording the both channels (microphone and speakers) at the same time.

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Recording computer sound and microphone at the same time

You should set your sound card to play microphone sound through your speakers. When you speak to the microphone, you should hear your voice from the speakers.

For instance if you have Windows 7:

- Right click on the sound icon (at the right-bottom corner of the screen)

- Click “Recording Devices

- Right click on mic and go to Properties

- Click on "listen" and then check "listen to this device"

The sound from your mic will now be playing through your speakers as well as computer sound.

If your sound card doesn't offer this setting or recording from speakers then you may need to use a separate sound recorder which is mainly designed for recording VoIP.

Finally, in BSR settings you need to select “Speakers” from Options->Audio tab->Record Audio From : Speakers (what you hear).

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The 'Speakers' option in the audio source selection is grayed out or not listed.

If the 'From Speakers' option is grayed out or not listed, it means that your sound card doesn't support recording from speakers. Almost all sound cards have wave-in lines for microphones, CD Audio, midi etc but some of them do not include a wavein line for Stereo Mix or Mono Mix which provide audio recording from speakers.

Please check this manually from Windows Volume Control window: (For Winows Vista/Windows 7 click here)

- Open Volume Control of Windows (This can be done by double clicking on Speakers icon in the system tray (where the computer time is displayed)) or running sndvol32.exe will bring up the same window.
- Click Options in the menu and Properties, select Recording option. Select all the volume controls in the list and click Ok.
- These are all wave-in lines provided by your sound card. If "Stereo Mix", "Mono Mix", "Speakers", "What You Hear" or something similar exists, you can select it as the audio source and set its volume. Now, BSR will record from Speakers even if the option is grayed out.

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Screen Recorder records audio from microphone in spite of setting it to record from Speakers or records from speakers instead of microphone :

Enabling 'Reverse Mixer Channels' option which is located in the 'Other Settings' of BSR Screen Recorder will fix the problem.

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I can not record audio. It returns one of the following errors : "Couldn't find a Wave_In line in mixer!", "Couldn't find any source line for audio input!" or any other message related to 'Mixer'.

The error shows that your sound card does not provide a wave in line for audio recording. The reason for that may be :

1) Your sound card does not record audio at all. In order to understand you can try to record audio with Microsoft Sound Recorder (sndrec32.exe -> which is located in the Windows/System32 directory). You should make necessary settings such as unmuting and opening record volume of microphone. If you can record at least from microphone and listen to it, then, close Microsoft Sound Recorder and try to record with BSR Screen Recorder. Normally if Sound Recorder records audio from microphone then BSR should record audio too. (Even it returns the error message.)

2) Second reason may be that your sound card is not Microsoft supported and its driver may need to be updated.

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Audio is not synchronized with the video :

Capture performance is very important for audio synchronization. To view and increase the capture performance :

After completing a recording, an information window is opened which includes grading for the last capture performance. You can click on the small button to view the capture performance graph. (Another way to open the capture performance graph is to click the Menu button on the main panel (the button just below the red Flash button) and click to ‘Last Performance Report' button.) That window will show you the performance of the computer during last recording. Low performance will prevent audio synchronization since the computer omits many frames during recording. There are two options just below the graph :

- Set Higher Priority For BSR Screen Recorder (this is already activated by default)

- Disable Video Acceleration During Recording

Activating these two options will increase the capture performance. You should also either close other applications running in your computer which keep CPU busy or wait their tasks finish (such as backups, virus scans and other CPU intensive background tasks).

Finally, you can also use the synchronization feature in the Movie Studio for synchronizing the videos you recorded. While watching the video in the synchronizer, you can use -2x, -1x, +1x, +2x buttons to increase/decrease the video speed until you decide that the video&audio are synchronized.

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At first, the audio quality was very good, now it is broken up :

You should change the audio quality from :

Right-click to microphone icon on the main panel and click Audio Quality Settings (or from Options->Audio tab-Audio Quality Settings.

For instance, you can try recording with 8 bit sound. The default settings are 22,050 kHz, 8 bits, Mono.

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I have a Realtek sound card and I cannot use the audio settings in BSR Screen Recorder.

If a sound card doesn't use the Windows drivers, BSR cannot change its settings. You should change its settings manually. Open the Realtek sound panel and unmute the Stereo Mix channel for recording audio of what you hear from the speakers (or the microphone channel for recording audio from the microphone) in the Mixer tab.

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Low Performance - Poor Playback - Jumpy Videos - Capture speed rate of the recording (capture performance) is very low :

If you receive the low performance message or the video you record comes up with poor playback (jumpy videos) then your computer's performance was not enough to do all those tasks at the same time. For example, if you're trying to record a video from internet, your computer tries to download and play it and at the same time BSR records it. The computers performance seems not enough to do all these three tasks perfectly at the same. At least, you can try to wait until the video is downloaded and then record.

Low capture speed is mostly related to the computer's performance during the capture. For instance, when you set the recorder to record 30 fps, it will try to capture 30 frames per second and if computer's performance is not sufficient enough, resulting rate will be lower. In order to increase the capture speed, you should reduce the load on CPU :

- You should either close other applications running in your computer which keep CPU busy or wait their tasks finish (such as backups, virus scans and other CPU intensive background tasks).

- You can try to select a smaller region on screen for recording or use size functions in Video Dimensions settings in Configuration

- Also computer's performance (CPU speed, RAM amount and harddisk space) is an important factor on the capture speed rate.

- Check 'Disable Video Acceleration When Recording' option.

If the result is the same after these precautions, then, Set 'The Priority for Screen Recorder' option to High from :

- Click Congifure

- Click Options tab

- Set Priority of BSR to High.

This will cause Windows to give the highest priority to BSR among other applications and its performance will clearly increase.

If you want to get the maximum capture speed, you can also use No Compression (Full frames) option in Video Compression settings and record no audio if audio is not needed. Compression of each frame and audio recording keeps CPU busier. You can compress the video in the Movie Studio (Resample AVI) or in Movie Lab after you finish the recording and also add audio in the Movie Studio.

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How can I reduce sizes of video files I record?

Converting recorded AVI files to SWF (flash file) or WMV format will reduce the file size significantly. You can convert AVI files to SWF and WMV with the converter of BSR Screen Recorder.

Reducing the AVI file size : The most important factor is the codec (compression) you use. Only the change to a better codec will provide a significant decrease in file size. For instance; DivX or XviD codecs will provide smaller file size and high quality. The second important factor is video dimension. In full screen recordings, you can use Video Dimension function in Options->Video Tab (in the old version : Configuration->Page I). For instance, set the ratio to 70%. This will shrink video to its 70% in size and will provide a smaller file size. Another factor is the audio quality. Increasing audio quality will also increase the file size.

You can use ‘Adviser' of BSR from Options->Options tab->Run Adviser (in the old version Configuration->Page III->Run Adviser) to reduce file sizes.

You can also reduce the file size after your recording by opening the recorded file in Movie Lab :

- Click ‘Make Movie' and set your new codec (such as DivX, XviD), new video dimension and reconstruct the video to a lower fps rate.

It will produce a new video file according to your settings.

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What are the settings for better quality?

For better quality you can configure BSR as follows :

- Select DivX or XviD codec for recording which will provide better quality and smaller file size (if DivX or Xivd is not installed on your computer, you can download it from its web site. Xvid is free and DivX has a trial version). Or you can use the Full Frames (uncompressed) option in the codecs. This will provide a better quality too but the file size will be high.

Codecs can be selected from Options->Video Tab->Video Compression->Change

- Check ‘Disable Video Accelaration When Recording' option in Options->Video tab (except on Windows Vista/Windows 7). This will prevent blank recording.

- Try selecting a smaller screen area for recording or reduce video dimension from Options->Video tab->Video Dimensions. This will increase the capture performance.

- You can also try setting priority of BSR Screen Recorder to high from Options->Options tab->Priority For BSR Screen Recorder->High.

Audio Settings :

Right-click on the microphone icon on the BSR main interface. All settings below will be done in that menu :

- Check recording volumes from Recording Volume Setup. Volume level can be configured from Options->Audio tab and also during recording.

- Click "Audio Quality Settings". Audio quality is set to 22,050 kHz, 16 bit, mono by default. If necessary, you can change increase this to a higher value to increase the audio quality (the higher quality setting, the higher file size).

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How can I increase the SWF quality?

Click the Advanced button in the SWF convertor and set Quality setting to 32 bit colors.

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How can I increase quality for a WMV video (Windows Media Video) ?

Increasing the bitrate value in the WMV convertor will increase the quality.

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I have version 3, 4 or 5 of BSR Screen Recorder, how can I upgrade it to version 6 ? or how can I try the new version?

Install the shareware version 6 into a different directory on your computer from the following links :

  • BSR Screen Recorder Full Version for Windows Me/NT/2000/2003/XP :

http://www.bsrsoft.com/download.asp?id=1

  • BSR Screen Recorder Full Version for Windows VISTA/Windows 7 :

http://www.bsrsoft.com/download.asp?id=21

After you try the new version, if you decide to purchase the upgrade, click on ‘Purchase' button in Options->About tab. You will see the ‘Upgrade' option there.

For upgrading to version 6, please send an email to support@bsrsoft.com. Upgrading from an older version to version 6 is $19.95.

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I purchased BSR Screen Recorder, but still there are watermarks on the videos

If still there are logos on the new videos you're recording, it means that you didn't enter your license key into BSR Screen Recorder yet. However, the watermarks (BSR logos) on the videos already recorded with the trial version of BSR cannot be removed since they are already produced with watermarks on them.

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How can I enter my license key into BSR Screen Recorder?

To enter the license key ;

1) You can either click ‘Enter License Key' button in the directory selection window during the installation ,

-or-

2) Enter the license key from Options->About tab->Purchase Now after the installation .

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Is there any limitation to the trial version of the software? How long does the trial period last?

There is no time limit, you can use it as long as you want. Only limitation of the trial version is that it records watermarks on the video.

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Is it possible to remove the watermarks from the previous videos I recorded with the trial version?

No, the watermarks on the videos already recorded with the trial version of BSR cannot be removed since they are already produced with watermarks on them. The purchased version of BSR stops recording watermarks on the new videos.

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If I purchase the $39.95 version now, what would I do if I then decide I need the $89.95 version?

You can add BSR Movie Lab later by paying the difference ($49.95).

Purchase link for adding the Movie Lab to your existing BSR Screen Recorder license :

http://www.bsrsoft.com/purchasebsr.asp?pt=4

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I want to purchase BSR Screen Recorder on Windows XP, wil it be possible to change to Windows Vista or Windows 7?

Yes, you will be able to download and install any of them.

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Will I be able to download the XP and Vista (or Windows 7) versions of BSR with one purchase?

Yes.

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If I change my computer with a new one, or format my harddrive, will I be able to use the same license key?

Yes you can use the same license key when you change your computer with a new one.

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Error message on Windows Vista :

Runing BSR Screen Recorder with Administrator rights should fix the problem :

- Right-click on the ‘BSR Screen Recorder 4' (that you click to launch BSR) in the Start Menu

- Click to ‘Properties'

- Click ‘Compatibility' tab

- At the bottom, enable ‘Run this program as an administrator' option.

- Click OK.

- Launch BSR by clicking on the ‘BSR Screen Recorder 4' in the Start Menu

Vista will ask you to use the administrator account. Click ‘Allow'. Now it should work properly.

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Doesn't save video as WMV / doesn't convert to WMV

You should try to install Windows Media Encoder on your computer from :

http://www.microsoft.com/windows/windowsmedia/forpros/encoder/default.mspx

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How can I select a video file to play back?

Right-click to Play button (it is the button with the black triangle icon on the main panel) to select the media file you want to play.

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How can I close/disable tooltip balloons?

You can enable/disable tooltip balloons from Options->Options tab->Disable Help Balloons .

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I have Windows Vista/Windows 7installed on my computer and BSR doesn't run on it:

BSR Screen Recorder has a separate installation for Windows Vista/Windows 7 which you can download from the following link :

Download BSR Screen Recorder for Windows Vista or Windows 7

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